Operation Management

Getting the audience to the business is one activity, getting them enticed and taking the next step of getting them to buy is the next logical progression, the third step is ensuring customer satisfaction by delivering the product / service on time and the final step to customer delight is ensuring post delivery customer service.

OctaShop supports you all the way across all the steps by managing all aspects of the complete business cycle on behalf of you.

Managing operations is an important, exciting and challenging task to handle. Important, because it’s concerned with creating all the products and services upon which your business depends . Exciting, because it’s at the centre of so many changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment.

OctaShop team helps businesses to transform organizational inputs into outputs. From the time of the presentation of your product line on various channels till the safe delivery of your product, we keep a check at every step to offer you a soft working experience. Our expert performance and monitoring team, Help optimize your performance.

It features-

• Order Processing – the process of accepting orders, verification, coordination with various units for product location and packaging and coordination with logistics partners. All the stages are managed in perfect synchronization by OctaShop's well trained teams to ensure your quality standards are maintained and surpassed.
  
  It is an online system that allows businesses to mange workflow, orders, shipping, dispatch and warehousing online. It is a managed order tracking system. The system is unique from other solutions because it is fully equipped to handle status updating, both at the sellers / buyers end. It allows configurable mailers/SMS to buyers and vendors.
• Website Management - At OctaShop, we manage your website and check its viability to operate online with convenient operational links.
• Content Management - Under this operation, OctaShop teams are responsible to ensure the integrity of your site and manage all aspects to keep the site updated. This feature makes the presentation of your brand systematic and appealing.
• Logistic Coordination - The coordination of your consumers order is taken care by us. From the time your customer places an order till the time of its delivery is managed by OctaShop teams. The stupendous task of reconciling the whole order is looked after here ensuring no order is lost / misplaced.
• MIS - a very comprehensive and dynamic MIS system ensures up-to-date status tracking of all operational activities. The system is centralized and ensures a very high level of security through various levels of controlled access accessible from anywhere anytime.
• COD – OctaShop believes in bringing your best to your potential customers, wherever they be. One of the key instrument to deliver this is through the mechanism of Cash On delivery. Though this sounds straightforward, it is a complicated, time consuming process. The OctaShop team has mastered the finer points of the process and run this a managed process for you.